How do I contact the staff at Midtown Crossing Apartments
If we can help you with anything, please let us know!
Phone: 919-845-0106
Fax: 919-845-0840
Email: Midtowncrossing@cottonwoodcap.com
Emergency Maintenance: 919-845-0106
Website: www.midtowncrossingapts.com
What are the leasing office hours?
Monday, Tuesday, & Friday: 9:00 am - 6:00 pm
Wednesday and Thursday: 9:00 am - 7:00 pm
Saturday: 10:00 am - 5:00 pm
Sunday: Closed
Which utilities are the responsibilities of the residents?
Residents of Midtown Crossing Apartments are responsible for power through Progress Energy; you may contact a representative at 919-508-5400. Midtown Crossing will set up your water, sewer and trash through our 3rd party billing company CUBS. Time Warner Cable is our cable and internet provider. Wilson Comfort is our point of contact and can be reached at 919-971-3759
What are the average costs of utilities?
The power utility bill can be as low as $50 per month and up to $150+ per month depending on the size of the apartment and personal usage. The water utility bill averages $30 to $70 depending upon the number of individuals in the apartment home as well as the time of the year. For television, telephones, and internet rates, please refer to pricing offered by the various service providers and the various packages they have available.
Is Renter's Insurance required for all residents?
No, Renter's Insurance is currently NOT required from our residents. However, it is HIGHLY encouraged. Damage caused by a resident is usually the financial responsibility of that resident, not the property owner. To fulfill lease obligations and to protect liability risks, residents are required to provide evidence of liability or property damage insurance at a minimum limit of $100,000. Residents may choose the insurance company and policy limits that are most appropriate for each situation, providing the minimum limit is satisfied. Please inform the insurance provider to have Midtown Crossing Apartments DST listed on the policy as an "additional insured" or "interested party".
For the convenience of residents that do not have a specific insurance agent identified, we have arranged for a convenient, affordable property damage liability protection option for this community. Cottonwood Capital is a plan administrator of the Renter's Legal Liability (RLL) program. Participation in the RLL program is simple and easy. Residents pay a small monthly fee of $9.95 with their rent payment. RLL is soley a property damage liability program designed to meet the resident's contractual obligation under the lease agreement.
To learn more about this coverage, please visit http://www.rppinsure.com. For additional questions please call the customer service team toll-free at 800-860-9699. This policy does not provide coverage for personal property damageby natural causes including hurricanes, earthquakes, wind; or by mechanical failure including hot water heater bursts, plumbing line leaks or back ups; theft, and so on.
Is my pet welcome in the apartment?
Yes, your pet cat and/or dog are welcome at Midtown Crossing Apartments. Our pet weight limit is 75 pounds and we do restrict aggressive breeds (as well as mixed breeds that include any parts of a breed we deem aggressive). A $300 non-refundable pet fee plus a $10.00 monthly pet rent is required to have a pet in your apartment home.
Is my security deposit totally refundable?
At the end of your lease your security deposit is returned to you. However, monies will be deducted for any damages or other charges owed on the account.
If something needs to be repaired in my apartment, how do I report it?
All you need to do is contact our office by phone 919-845-0106, if a voice recording picks up; select the nature of the call based on the options provided. Or, click on the Work Order link on the right hand of this screen, or stop by and let us know. If there is an after-hours emergency please call 919-845-0106 select option 3 then option 2 for our 24/7 emergency maintenance.
When is my rent payment due? When is it late?
All rent is due on the first of the month and is late on the second. However, you have a grace period of five days to pay your rent without a late fee. If rent is not received on or before the fifth of the month a five percent late fee is assigned to the account. Remember, ask our office about online rent payments and how to sign-up for an automatic rent withdrawal.
My children live with me in the summer; do I need to notify your office when they arrive?
Yes, all occupants will need to be listed on your lease agreement. For those persons over the age of 18, a background check must be performed.
Will you accept my delivery packages for me?
Yes, our friendly staff will gladly accept any packages that you receive and alert you that they are in the office for you to pick up.
Is there a bus stop at or near Midtown Crossing Apartments?
Yes, right at the entrance of our community! Capital Area Transit, better known as CAT is our public transportation provider. For more information and bus schedule, please go to http://raleighnc.gov/home/content/PWksTransit/Articles/CapitalAreaTransit.html
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