Frequently Asked Questions

View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!

Leasing/Rent Information

How can I apply for an apartment? Expand FAQ Close FAQ

Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

What if I’m not ready to apply? What other options are there? Expand FAQ Close FAQ

If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

What are the lease terms that are offered? Expand FAQ Close FAQ

We offer lease terms from 4 to 12 months, with different pricing options for each term.

How long do I have to move-in to my apartment? Expand FAQ Close FAQ

You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.

Does it cost anything to take a tour? Expand FAQ Close FAQ

Absolutely not! There is no charge to view our apartments and community amenities.

What is included in the rent price? Expand FAQ Close FAQ

The price shown on our website just includes your rent. All residents pay for electricity which is setup by you and placed in your name through Duke Energy. Water, sewer, a utility admin fee, are billed by our third party billing company – 1st of month. Trash is billed monthly at $14.00, along with our Tech Amenity Package for $75 monthly.

Do I have to make an appointment, or do you accept walk-ins? Expand FAQ Close FAQ

With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!

Can I get a price reduction if I sign a longer lease or pay for rent a year in advance? Expand FAQ Close FAQ

We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

What is the renters’ insurance policy? Expand FAQ Close FAQ

We require renter’s insurance with a liability protection up to 100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management insurance. Click here for more information.

What fees will I need to pay if I have to break my lease? Expand FAQ Close FAQ

We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.

How do I pay my rent online? Expand FAQ Close FAQ

Visit your Resident Portal, and click Make a Payment.

What schools are you zoned for? Expand FAQ Close FAQ

Midtown Crossing is zoned for Green Road Elementary, Carroll Middle School, and Sanderson High School. 

The Apartments

Do you have furnished apartments? Expand FAQ Close FAQ

No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

Do all of your apartments have the same finishes? Expand FAQ Close FAQ

No, we office classic and renovated units. The classic units come with a black appliance package and rubbed oiled bronze light fixtures. Our newly renovated apartments come with stainless steel appliance and light fixtures, white stretched granite laminate countertops, and gray painted cabinets.

Do all of your apartments include washer and dryer? Expand FAQ Close FAQ

No, select apartments include a washer and dryer which are permanent fixture with a cost of $30/mo.

How do I setup electricity? Expand FAQ Close FAQ

Once you apply and receive approval, you will contact Duke Energy to set up electric service prior to moving in. Provide them with your lease start date and address.

What do you look for in the application? Expand FAQ Close FAQ

We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.

Who is the provider for internet and cable in this area? Expand FAQ Close FAQ

The property offers a mandatory Tech Amenity package with high speed internet and 130 channels. Additional cable packages can be ordered through Spectrum, additional fees will apply.

Our Policies

What is the parking policy? Expand FAQ Close FAQ

Parking is first come first serve. No parking permits are required and we do not offer reserved spaces. Carports are available at select buildings for $10/mo.

How do I transfer to a new apartment? Expand FAQ Close FAQ

To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.

Will I be allowed to sublet my apartment? Expand FAQ Close FAQ

No, we do not allow sublets.

Our Amenities

Do you have garages? Expand FAQ Close FAQ

No, we do not have garages.

Do you have storage units available? Expand FAQ Close FAQ

Storage rooms are available on the patio/balcony.

How do I receive packages? Expand FAQ Close FAQ

Packages can be sent through any courier and are received at the office if the resident is unavailable to receive the package at the apartment.

How do I send packages? Expand FAQ Close FAQ

Residents are responsible for sending their own packages by visiting UPS, FedEx or USPS.

What are the hours for the amenities? Expand FAQ Close FAQ

Residents receive 24 hour access to the fitness center and clothes care center, the pool area from 10 am to 9 pm - seasonal. Residents also have access to the playground, dog park, and car wash at their leisure.

How accessible is the team at the local office? Expand FAQ Close FAQ

Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.